How can we help?
Getting started
What is smokeshow.ai?
An adults-only app for chatting with AI companions. They text back in a lifelike way, remember what you tell them, send photos, voice notes and short videos, and you can call them or create your own.
Are the characters real people?
No. Every character is a fictional, AI-generated adult (21+). Conversations are written by an AI in real time. Creator twins are licensed AI versions of SmokeShow creators, made with their written agreement.
Is it free?
You get 25 free text messages a day. Premium unlocks unlimited messages, creating your own AI, spicy media and live actions, plus monthly tokens.
Do I need a separate account?
No — smokeshow.ai uses your SmokeShow account. On smokeshow.ai you sign in once on that site.
Chatting
Why does she sometimes send photos or voice notes on her own?
When the moment feels right, characters can send media unprompted — 2 tokens for a photo, 1 for a voice note, 12 for a 10-second video. Turn it down or off in the chat's settings (the sliders button next to the message box) or for everyone in Settings → Chat settings.
How do relationship levels work?
Every message, photo, voice note, gift and call earns XP and moves you through 13 levels. New levels unlock things: photo requests at level 3, spicy photos at level 4, video requests at level 5 and spicy videos at level 7, plus live actions. You can skip a level for 10 tokens.
How do I ask for a photo or video?
Use the Image or Video buttons above the message box. Requested photos cost 4 tokens each; videos cost 10 tokens per 5 seconds.
Can I chat with several characters at once?
Yes — open Chat, tap "Create new" and pick Group chat (up to 3 characters) or a Custom roleplay scenario.
What is a persona?
Who you are in the roleplay: your name, age, what you do and what you’re looking for. Create one in Settings and pick it per chat from the chat menu.
What does she remember?
She builds memories as you chat. Open the chat menu → Memory to see, pin, edit or delete them. Premium Plus keeps 20× more.
Can I reset or delete a chat?
Yes, from the chat menu. Reset clears messages, memories and your level; Delete removes the chat from your list.
Calls & voice
How do voice calls work?
Tap the phone icon in a chat. Calls cost 3 tokens per started minute — the first minute is charged when the call connects. Your browser turns your speech into text and she answers out loud; the transcript is saved in your chat.
My microphone isn’t working on iPhone
Safari on iOS has limited speech support, so calls use push-to-talk: hold the button while you speak. You can also type instead — she still answers with her voice. Make sure the site may use your microphone.
Can I dictate messages?
Yes, where your browser supports it: tap the mic in the message box.
Tokens & plans
What are tokens?
Tokens pay for media, calls, gifts, outfits, private packs and shorts. Text messages never cost tokens.
How do I pay?
Tokens and plans are paid from your SmokeShow wallet. If your wallet is short at checkout, we help you top it up with a saved card.
Does Premium Plus give bonus tokens?
Yes — +10% on every token top-up, plus 330 tokens a month.
How do I cancel?
Go to Premium (or Settings → Current plan) and choose Cancel subscription. You keep your benefits until the end of the period you paid for.
Can I get a refund?
Contact support@smokeshow.com and we’ll look at it. Failed generations refund their tokens automatically.
Creating characters
How do I create my own AI?
Go to Create: pick a style, look, personality, relationship, job, kinks and voice, then choose one of four portraits. The first portrait set is included; another set costs 4 tokens. Creating characters is part of Premium.
Can I change my character later?
Yes. On her profile, “Edit profile” changes her bio, greeting and story; “Change look” takes you through the builder again and asks you to pick a new portrait before the new look goes live.
Can I make a character of a real person?
No. Characters can’t resemble real people or celebrities, and they must be adults (21+).
Safety & privacy
What content isn’t allowed?
Anything involving minors or youthful framing, school or teacher–student roleplay, family or step-family roleplay, non-consent, bestiality, real people, scat or extreme violence. Characters steer away from these topics.
Who can see my chats?
Your chats are private to your account. They’re stored so characters can remember you; we don’t publish them.
How do I delete my account?
Settings → Danger zone → Delete account. This closes your SmokeShow account and removes your smokeshow.ai data.
